2021009 | www.bicrecruiting.com
COMPANY OVERVIEW: Developer & manufacturer of industrial safety products and services.
POSITION TITLE: Account Manager
COMPENSATION: Competitive salary DOE + commissions plan
LOCATION: Houston, TX
SUMMARY: You will be responsible for the strategic retention of the customer base within your assigned book of business. The successful candidate will work directly with customers, communicate with them proactively and resolve issues to ensure they are getting the most out of their investment in company products and services. You will expand market share by building professional relationships with current customer base and providing strategic support to decision makers in the client organization. You believe in a customer focused company with a passion for business development through relationships and understand the value of client retention. You are an energetic leader, focused on relationships with a drive for results. You want to be constantly listening to customers and continuously test, enhance, and personalize the customer experience. You are curious, collaborative, and take ownership. You thrive in a fast-paced environment, take initiative and are a self-starter.DUTIES OR
Establish productive professional relationships with key personnel in assigned customer accounts, ensuring long term client retention and growth
Renew customers service contracts through our distribution networks, preparing renewal quotes and following through to completion
Develop strategic customer account plans
Work as an ambassador to help clients realize the full benefit of available company products and services
Interpret customer concerns and mobilize the necessary internal resources in such a way that not only customer satisfaction is assured but our product offering is continuously improving
Identify and drive growth opportunities inside small but important accounts, working with sales management to work as a team and help drive results
Provide feedback to product management team on long term trends that may affect customer satisfaction or retention.
EXPERIENCE AND QUALIFICATIONS:
Post-secondary degree in business or marketing is an asset
Minimum 3 years of B2B sales, or account management
Proficient with Excel
Excellent customer service skills, a desire to understand each customer's needs, and help find the right solution for them.
Proven experience managing customer relationships
Ability to travel up to 25%
Confidence in senior level executive meetings
***PLEASE NOTE: We try to respond to everyone who applies for our jobs, but in periods of high activity it may not be possible. We hope we can personally help you find your new job and wish you success in your job search. For more information please email Cherrie at email@example.com Health Insurance, Life Insurance, Dental Insurance, Paid Vacation, Paid Sick Leave, 401(k), Bonus Plan